Shipping Policy

Last updated: 01 October 2025

This Shipping Policy explains how we handle order processing, delivery times, and related information for purchases made on neverbeenshop.com.

1. Order processing

• Orders are usually processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or holidays are processed on the next working day.

2. Shipping methods and carriers

We ship using POST Luxembourg, DHL, DPD, or UPS, depending on destination and order size.

3. Delivery times

• Estimated delivery times are displayed at checkout.

• Actual times may vary due to customs, weather, strikes, or other delays beyond our control.

• Once your order has shipped, you will receive an email with a tracking number and estimated delivery time.

4. Shipping costs

Shipping fees are calculated and displayed at checkout before payment.
For non-EU countries, customs duties or import taxes may apply — these are the customer’s responsibility.

5. Lost or delayed shipments

If your order has not arrived within the estimated delivery time, please contact us at info@neverbeenshop.com. We will assist you in tracking or resolving the issue with the carrier.

6. Contact

For questions about shipping, email us at info@neverbeenshop.com.