Shipping policy
Last updated: 14 March 2026
This Shipping Policy explains how we process and deliver orders placed on neverbeenshop.com.
1. Order processing
Orders are usually processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next business day.
Processing times may be extended during busy periods such as product launches, holidays, or promotions.
2. Shipping methods
We ship using trusted carriers such as POST Luxembourg, DHL, DPD, or UPS, depending on the destination and order size.
The available shipping options will be displayed at checkout.
3. Delivery times
Estimated delivery times are shown at checkout.
Delivery times are estimates only and may vary due to circumstances beyond our control, including:
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customs clearance
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weather conditions
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transport disruptions
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strikes
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peak periods
Once your order has been shipped, you will receive a confirmation email with tracking information.
4. Shipping costs
Shipping costs are calculated and displayed at checkout before payment.
For orders shipped outside the European Union, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.
5. Lost or delayed shipments
If your order has not arrived within the estimated delivery time, please contact:
info@neverbeenshop.com
We will assist you in tracking the shipment and resolving the issue with the carrier where possible.
Never Been is not responsible for delays caused by shipping carriers, customs processes, or other circumstances outside our control.
6. Incorrect shipping information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, we cannot guarantee delivery and additional shipping costs may apply.
7. Contact
For any questions regarding shipping, please contact:
info@neverbeenshop.com