Terms of service

Last updated: 14 March 2026

Welcome to neverbeenshop.com, the official online store of Never Been. By accessing this website or placing an order, you agree to the following Terms & Conditions.

1. Business information

Business name: Never Been

Business address: Rue de Rollingergrund, 2440 Luxembourg

Email: info@neverbeenshop.com

2. Orders

When you place an order on our website, you will receive an email confirming that your order has been received.

This confirmation does not guarantee acceptance of the order. We reserve the right to refuse or cancel an order for reasons including:

product unavailability
payment authorization failure
suspected fraud or unauthorized activity
errors in product or pricing information

By placing an order, you confirm that you are at least 18 years old, or have permission from a parent or legal guardian.

3. Prices & payment

All prices are displayed in euros (EUR) and include VAT where applicable.

Payments are processed securely via Stripe, including credit/debit cards and Apple Pay.

Orders are shipped only after full payment has been successfully received.

We reserve the right to modify prices at any time. Price changes will not affect orders that have already been confirmed.

4. Shipping

We ship orders using trusted carriers such as POST Luxembourg, DHL, DPD, or UPS depending on the destination and order size.

Estimated delivery times are displayed at checkout.

For full details regarding shipping methods, delivery times, and responsibilities, please refer to our Shipping Policy.

5. Returns & refunds

Customers have the right to withdraw from their purchase within 14 days of delivery, in accordance with the EU Consumer Rights Directive (2011/83/EU).

For detailed conditions regarding returns, refunds, faulty items, and procedures, please refer to our Return & Refund Policy.

6. Product information

We aim to ensure that product descriptions, images, and details are accurate.

However, slight variations in color or appearance may occur due to screen settings or manufacturing differences.

Such minor variations do not constitute defects.

7. Intellectual property

All intellectual property rights related to the Never Been brand, including but not limited to:

brand name
logos
product designs
graphics
artworks
photographs
website content

are owned by Never Been and are protected by copyright, trademark, and design laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without prior written permission.

Unauthorized use may result in legal action.

8. Limitation of liability

To the maximum extent permitted by law, Never Been shall not be liable for indirect or consequential damages arising from the use of our website or products.

We are not responsible for delays or failures caused by events beyond our control, including but not limited to: